OUR LINKS The Closing Table, LLC 120 North Spring Street Louisville, KY 40206 Phone: (502) 587-9637 Fax: (502) 587-9727 etitle.orders@etitle.com Company Links The Closing Table The Records Room eTitle.com Total Cost of Ownership Personnnel Investment Workspace Expenses Operations Investment Business Development Help and Support Contact Us  SEARCH

TOTAL COST OF OWNERSHIP MARKETING, SALES AND CUSTOMER MANAGEMENT Prospects seldom walk in the door. Local markets are saturated by the competition and most candidate customers already have their vendors of choice. Satisfied customers no longer guarantee repeat customers. Customers get customer service every day. They get it from their book suppliers, the get it from their utility companies, the get it from their insurance agent and they get it from their favorite restaurant. Customers and prospects have high expectations. They expect and they should be treated with respect and civility, regardless of the issue. Customer support and retention are a firms most important focus. Our customers must maintain there customer base or they can not place orders from us. Our products and services must be exceptional in support of our customers market pressures. When a firm saves their customers money, they are not an expense. When a firm saves their customers money, they become a revenue producer for the customer. This is how we perform! We provide a return on your investment that you can use to grow. When our customers enter into a service level agreement with us, they have the confidence that we will meet their needs and THEIR customer's needs. When conducting a TCO analysis, resources may be redirected from the candidate areas of the balance sheet to perform tasks including: Increasing leverage when establishing sales/market prices Defining market prices over margin expense Developing of marketing materials Developing of sales materials Producing production expense metrics & collateral materials Developing/enhancing WWW presence Refining Service Level Agreements & Contracts Optimizing Travel and entertainment expenses Attending prospect and customer meetings Increasing professional fees & memberships Optimizing salary expense - marketing Optimizing salary expense - sales Optimizing salary expense - existing client management THE RECORDS ROOM TOOLSETS BUSINESS PROPOSITION Marketing - What easier way to get new business, demonstrate an excitement for technology and communicate to your prospects and customers! We'll develop and manage your web presence and we'll work with you to generate business. Title Orders - Title Examiners, Closing Agents and Underwriters have a web portal hosted by eTitle.com. We provide a variety of templates for sites to meet your growing needs. If you desire a site to serve simply as a billboard for your business, no problem. If you would like a site where your customers can place orders, receive order confirmation and view their completed orders, we can do that. Your site contains your branding and logos. Workflow Status - You can view your orders as they are processed. We assign a project number and an order number to each order. eTitle.com customers have access to their orders, their work in process and their historical archives. With production packages defined by the MISMO eVault transaction set, our customers can insert their own multimedia files, notes, digital documents, pictures and scanned images into their document packages for archiving and construction of each eVault and for future recall. Closing Services and Financial Support - Our “Work Bench” provides the auto population of HUD-1 & loan data via the eTitle.com Order System. The entire closing package can be prepared, presented and archived at the closing site. A financial management system provides the foundation for the closing system so a transaction may be funded, settled and properly distributed with confidence. Historical Files - Our customers may use their access to our data warehouses to save their customer and business files for future recall and review. Customers may add content to their files at anytime. Customers may also configure a representation of their office, their associates roles, their data needs and their business rules to build a community. The community may then share or restrict access to common files, office archives or associate archives. Customers may be granted ‘visitor’ rights to view specific files, groups of files or files in a ‘common area’.

TECHNOLOGY TOOLSETS Accusoft Imaging Tools Microsoft .Net 3.0 Microsoft Studio 2005 MySql 5.1 Pervasive Clarion 6.3 & C# TIBCO Business Modeler Case Studio 2 CapeSoft Toolbox Data Junction (ETL) HTML Macromedia Flash XHTML, XML & SOAP - IPC & Messaging XPATH & XSLT Microsoft SmartDoc SDK MS Office Open Office AJAX compliant Java and XML SOFTWARE ARCHITECTURE Event Driven Architecture SOA Implementation (11 running services) ESB & MSMQ communications AquaLogic compliant Q Mgmt HARDWARE Multiple Server Configurations Scanners - Ricoh, Panasonic and Fujitsu Printers - Savin Document Management Center (3) Networking - Cicso     TRAINING SCHEDULE TBA